Q: Do you take custom charm commissions?
A: Yes! Shoot me an email for details.
Q: What is your return/exchange policy?
A: I am not allowing returns/exhanges for product that is not damaged. If your package arrives damaged, please take photos of it + the packaging and reach out via email, and I will work with you to get you a replacement though!
Q: Where will orders ship to?
A: The only places I restrict at the moment that the US is allowed to mail to are Israel and EU countries with the new GSPR regulations as of December 2024. I cannot afford to hire someone to represent me in the EU as a small business and I cannot afford a potential fine of €20K.
This means I cannot ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Northern Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, or Sweden. I'm hoping to be able to again soon, but that will all be based on government regulation decisions. :(
Q: How much is shipping?
A: Since I am US-based, shipping will be cheapest in the US (~$5), but it should be about $11 to Canada and about $16 worldwide. Customs fees are not calculated by or remitted in my store, so keep this in mind however.
Q: Where do orders ship from?
A: Oklahoma in the United States. You can expect the return address to say PO BOX 1250 Mustang, OK 73064, United States.
Q: What will Stripe charges show up on my card as?
A: The statement descriptor is GHOSTIESTGHOST and the shortened descriptor is GHOSTGHOST- look for those!